Shipping Policy
Last updated: October 2026
Thank you for shopping with OVRYO. Here’s everything you need to know about how we ship your order.
Processing Time
Orders are processed and dispatched within 1-2 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed over the weekend or on a holiday will be processed the next business day.
Delivery Time
Once dispatched, orders typically arrive within 7-12 business days. Delivery times are estimates, not guarantees. They can vary depending on your location, the carrier, customs processing, and periods of high demand such as holidays and sales events.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size. Any free shipping offers will be shown on the site and applied automatically at checkout.
Order Tracking
When your order ships, you’ll receive an email with a tracking number and link. Tracking details can take 2-3 days to update after dispatch. If you haven’t received a tracking email within 3 business days of ordering, please check your spam folder or contact us.
Shipping Locations
We ship to [list countries, e.g. the UK, US, Canada, Australia, and select international destinations]. If we don’t ship to your location, you’ll be notified at checkout.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes charged by your country. These charges are the customer’s responsibility and are not included in the price of your order or the shipping cost.
Incorrect Address
Please double-check your shipping address before completing your order. We can’t be held responsible for orders sent to an incorrect or incomplete address provided at checkout. If you’ve made a mistake, contact us as soon as possible and we’ll try to update it before dispatch. Once an order has shipped, we can’t change the address.
Delayed, Lost, or Damaged Orders
If your order hasn’t arrived after 15 business days, or arrives damaged or incorrect, please email us at [your support email] with your order number and, where relevant, photos of the damage. We’ll work with you and the carrier to resolve the issue with a replacement or refund.
Multiple Item Orders
Items in the same order may be shipped separately and arrive on different days. You’ll receive tracking information for each shipment.
Contact Us
Questions about your order? Email us at [your support email]. We aim to reply within 1-2 business days.
Before publishing, fill in the bracketed parts (countries and support email). Make sure the delivery times match what your supplier actually delivers, because customers and payment processors will hold you to what the policy says. If your products often take longer than 12 days, it’s better to state a wider window than to promise too little. I can also write a matching refund and returns policy if you’d like.